This is a receipe how I save stuff to S3 from my Mac:

1.) Signup with S3: http://aws.amazon.com/s3/ (check pricing!). This will give you access to the AWS Management Console.

2.) Create a Bucket: This can be done via the AWS Management console. If you are not familiar with the concept of ‘buckets’ check-out the S3 documentation. Simply put, it is a virtual storage device that has a fixed geographical location.

3.) Go to ‘Security Credentials’ in your account settings in the AWS Management console and create an accesskey.

4.) Download JetS3t. You then have the following directory on your Mac:
/Applications/jets3t-0.7.3

Open the Terminal and change into the bin directory:
$ cd bin;

Create a file named synchronize.properties there:
$ nano synchronize.properties;
and save the following content using your keys from step 3:

accesskey=XXXXXXXXXXXXXXXXXXXX
secretkey=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

5.) To sync the contents in the path /Users/marco/MySyncStuff with the bucket myBucketName use this command:
$ ./synchronize.sh UP myBucketName /Users/marco/MySyncStuff/ –properties synchronize.properties;

Of course you can create as many buckets as you like and script and schedule your data syncs now from here as you wish. Use the command
$ ./synchronize.sh –help
to see what the synchronize.sh else has on offer.

6.) Browsing buckets: JetS3t has its own S3 browser. To start and use it do the following:

$ cp cockpitlite.sh cockpitlite.command;
$ ./cockpitlite.command &;

You should see the Java coffee cup on your task bar. Use your keys to log in and browse your buckets.

You can also use the free S3 Browser for Mac.

I recently came across an interesting table comparing typical mindsets of freelancers to those of entrepreneurs, which I immedately printed out and sticked to my refrigerator as a reminder. Since we currently have startup conditions too in our company, I know that it takes a lot of discipline to make adjustments to a mindset that served you well for the last 10 years but now more often gets in your way as daily tasks, priorities and responsibilities (must) change.

Area	Freelancer / skilled employee	Entrepreneur
Employees, colleagues	I can get stuff done best on my own.	My employees are better trained, specialized and have more skills.
Complexity	More complexity makes things more interesting.	Simple things make you more successful.
Value in own work	I cost less than my employees, since they get a fixed salary.	My work is the most expensive and should not be wasted.
Time	Money has more value to me than time. I spend time to save money.	Time is more valuable than money. I spend money to save time.
Money	Money means security.	Money yields opportunity for investments and ventures.
Education, learning	My professional development is important to me.	My personal development is most important.
Risk	I try to avoid risk whenever I can.	Steps to success are naturally accompanied by risk-taking. Being employed is for example more risky than being an entrepreneur.
Mission	My profession is my mission.	My mission is to build a great company and actively build my environment with it.
Comfort zone	I am best at, where I feel save and comfortable.	My success and growth both lie exactly where I feel uncomfortable.

Thanks to Google I also found the source of the table: It is taken from a German blog post titled ‘Warum manche Selbständige nicht zu Unternehmern werden‘ (Why some freelancers never become entrepreneurs).

Hope it helps some of you too.

I have recently been playing with the new MODx (’Revolution’) and I must say, I love the concept and it’s flexibility. Just to make things easier for folks starting out with MODx or who migrate from MODx Evolution here are some recommended links.

General:

• Download MODx Revolution:  As of 06.04.2010 there is MODx Revolution 2.0.0-rc-1 available.
• MODx Revolution SVN Docs: Major place to get your first impression and touch the important areas. Start from the chapter ‘Designer’s Guide’.
• MODx Wiki: Holds good information, but is mostly based on Evolution!
• Interview with Shaun McCormick, lead UI developer at MODx.

Focus topics:

• Tag format changes from Evolution to Revolution: The formats for content tags have changed. They now can be nested, they can carry parameters and look a lot cleaner.
• Use the Package Manager to install your snippets: There are still some packages to migrate (e.g. AjaxSearch). And if you install Login and wonder why you can not logout, just check the naming of the parameters. I am sure these issues will soon be solved.
• Internationalization: The new Lexicon facility makes the creation of multilingual pages easier, especially central shared Pages or Chunks used in all available languages like the login, password reminder, 404 etc. You can even use Placeholders in lexicon entries and fill them dynamically with Parameters. On bigger sites I would prefer to have a home page for each language and maintain each language in separate menu trees. This is explained in this forum entry. Notice, the tutorial is based on Evolution, but works the same way in Revolution. You only need to use the new tag syntax.
• New access to MODx objects: Most of the methods from Evolution to interact with $modx will be deprecated soon in Revolution. If you are writing Snippets or Plugins you need to get familiar with $modx->getObject() and Co.
• New permission system: Instead of the distinction of Web Users and Manager Users in Evolution, Revolution switched to ACL (Acesss Control Lists) and Context based permissions.
• Make Resources external to make use of version control: Required resources can also be loaded from files instead of saving everything to the MODx database.
• Friendly URLs: How to use the enclosed .htaccess and what MODx settings to use.

What I dont like with MODx Revolution is the slow Manager interface based on ExtJS. If you have to go through a longer configuration or exploration session, waiting for the frontend to finish loading can be a drag. But the ajaxy Manager helps you to perform some actions in parallel without you losing your form content, e.g. if you need a href and need to lookup the document-ID you just click on the Resource tab and look it up in the tree.

Overall I must say MODx Revolution makes the expression to me like a very well crafted, cutting-edge and thought through CMS. Congratulations and many thanks to all contributors! You are awesome!

Just in case somebody has a similar problem… Coming mainly from MySql I had to deal with some MsSql/SQL Server specialties. Consider the following working SQL for MsSql:

SELECT AK.AK_TEXT, BU.BUDGET_BEREICH ,TY.AKTIONSTYP_TEXT ,AK.AK_STARTDATUM ,AK.AK_ENDEDATUM
FROM AKTIONEN AS AK WITH (nolock)
LEFT JOIN BUDGET_TRAEGER AS BU
ON AK.AK_BUDGET_NUMMER=BU.BUDGET_NUMMER
LEFT JOIN AKTIONSTYP AS TY
ON AK.AK_TYP=TY.AKTIONSTYP_TYP
LEFT JOIN AKTIONEN_FILIALE AS AF
ON AK.AK_LFDNR=AF.AF_LFDNR
WHERE (
  ( AK.AK_ENDEDATUM<=CAST('2010-06-30' AS smalldatetime)
   AND AK.AK_ENDEDATUM>=CAST('2010-01-01' AS smalldatetime)
  )
  OR ( AK.AK_STARTDATUM<=CAST('2010-06-30' AS smalldatetime)
    AND AK.AK_STARTDATUM>=CAST('2010-01-01' AS smalldatetime)
  )
)
GROUP BY AK.AK_TEXT, BU.BUDGET_BEREICH ,TY.AKTIONSTYP_TEXT ,AK.AK_STARTDATUM ,AK.AK_ENDEDATUM;

Interesting parts explained:

(a) The addition ‘WITH (nolock)’ prevents my application from locking the table during select queries.

(b) The fields from which I liked to select a bunch of records touching a daterange between AK_STARTDATUM and AK_ENDEDATUM were of the fieldtype ’smalldatetime’. This is some strage SQL Server format. It needs to be converted to with the CAST() function in order to return the expected resultsets. It understands several input formats. You can test the correct conversion with a simplified SQL statement like this: SELECT CAST(’2010-03-29′ AS smalldatetime);

(c) The statement will not work and return an error if you do not include ALL your selected fields also in the GROUP BY clause.

Since feedback is a form of communication, excessive feedback will have the effect like an explosion in communication paths and will eventually produce more noise than signal.

Any feedback loop in the system must help facilitate the management of change and efficiently adapt requirements along the the way. If this is not the case for a feedbackloop, folks will try to avoid it.

As developers we also experience a decrease in quality and value of feedback if it is not immediate enough and/or requires too much effort from a team member to receive it. So most of the feedbackloops are built right into modern software development. Take a look at the following list of areas where a software development team or team member receives feedback in different forms:

• Your IDE checks syntax and indicates errors before you hit ’save’.
• A release demo for your customer generates prose user feedback.
• Commit hooks refuse your changes.
• Deployment on development and staging systems works or doesn’t.
• The Compiler compiles or refuses to compile and returns errors.
• Daily standup meetings serve as publishing institution of individual statuses, schedules and problems. Team members get updated, help each other out or problems get escalated up the command chain.
• Pair programming for direct feedback from colleagues on development skills, technical decisions, used tools etc.
• Sprint reviews reflect development processes, collect team feedback and improve them.
• Test driven development repeatedly asserts requirements and APIs of existing and future components and their interdependencies.
• The continuous integration server runs all test suites, generates documentation, runs the build, code sniffer etc. and informs the whole development team if something goes wrong.

I hope this article serves you as a short reminder for where and how feedback can create value in your software projects. And remember: Software is written by humans and feedback is the opposite of thought-reading, which often leads to unnecessary friction and pain.

Interesting Links:

• http://lethain.com/entry/2009/jun/01/feedback-loops-in-software-development/
• http://www.vanderburg.org/Writing/xpannealed.pdf

I have just received a new book: “Apprenticeship Patterns“: Skimming through the first pages I noticed the words in the 3rd column extending from the points in the 2nd column and thought, ‘Hmm, I have heard about these 2nd column points’…

The following table popped up in my mind, which I would like to share with you:

Software development practices:

Traditional <2000	Agile Manifesto 2001	Craftsman Manifesto 2010
processes and tools	Individuals and interactions	but also a community of professionals
comprehensive documentation	Working software	but also well-crafted software
contract negotiation	Customer collaboration	but also productive partnerships
following a plan	Responding to change	but also steadily adding value

Any ideas for a 4th column? Looking forward to actually reading the book…

We have just had the case of having ftp access to a site on a shared hosting LAMP webspace but needed also the database and mainly the database scheme to setup our own development-system for the app. This is actually very straight forward using the following snippet uploaded and executed on the webserver:

<?php
exec( 'mysqldump -h dbXXX.1und1.de -u dboYYY -pZZZ dbYYY > dump.sql', $ret );
var_dump($ret);

This is what you do:

• Find the configuration with the db-credentials in the source of the application and replace
  • dbXXX.1und1.de with the hostname,
  • dboYYY with the username,
  • ZZZ with the password (notice there is NO blank between the option -p and the password!),
  • dbYYY with the database you would like to backup.
• Save the snippet as file with extension .php and copy it via ftp to the webspace.
• Find the URL to execute the script.
• If it worked, there should be a new file dump.sql in the same directory, download it, it contains the db-schema and all data.
• Delete both files to wipe your traces.

If it does not work try something like “exec(’ls -la’);”. If you see the contents of the directory you can use the exec-function and the problem is something else.

Happy hacking!

Recursively remove all .svn directories from a working copy:

find . -name .svn -exec rm -rf {} \;

Recursively remove all ._xyz-files (OSX meta file info) from your WebDav-Drive, set via hourly cron:

find /var/data/ -name "._*" -exec rm {} \;

Do not forget to set your path ;).

Check for syntax-errors (lint) in all php-files of current directory and only echo error messages if errors have been detected:

find . -name "*.php" -exec php -l {} \; | grep -v 'No syntax errors'

This is just a link to a very good tutorial on how to make your own SVN post-commit hook using a PHP script. It sends the following information via email:

• Committer name
• Commit message
• List of files edited
• Diff of changes made

http://techchorus.net/writing-php-script-send-svn-commit-changeset-email-notification

I recently played the ballpoint game for the first time and was impressed…

• … how clearly it demonstrates the different phases of a team going through the ’storming, norming and performing’-phases for everyone - even for management spectators.
• … how the iteration-rhythm helps to keep focus and increase the team performance to a very high and predictable level.
• … how easy it felt to deliver good results once the team started to perform after the 2nd and 3rd iteration.
• … how much fun it can be, to be part of and work in a cool software develoment team.

You can find various explanations on how the ballpoint game is organized and played.

Here is a nice video that illustrates what happens through the iterations: http://www.youtube.com/watch?v=d4-El7gJuZE

Thanks to Stefan and René for the inspiration!

It is not brand new but still a very interesting talk: Robert Lefkowitz on open source software development methodologies with lots of nice anecdotes.

Watch the 21min video: http://oscon.blip.tv/file/1108217/
Or listen to the audio: http://itc.conversationsnetwork.org/shows/detail3995.html

I just hacked together the following quick and dirty PHP-script to use the tidy-extension from the command line. Maybe somebody else needs something like this somewhere. Check the comment for details:

<?php

//
// (a) Save this as tidy.php
// (b) Call it from commandline like this: $ php tidy.php trashed.html > tidy.html
//     to tidy the file trashed.html to a new file tidy.html.
//

// Installation and configuration see http://php.net/tidy
$config = array('indent'=> true, 'output-xhtml' => true, 'wrap'=> 200);

$tidy = new tidy;
$tidy->parseString(file_get_contents($_SERVER['argv'][1]), $config, 'utf8');
$tidy->cleanRepair();

echo $tidy;

Since one of my coolest (private) projects www.lsis.com somewhat lacks the expected amount of traffic, I would like to emphasize the core feature in this blobpost - just to make you aware of it or encourage you to tell your friends or have ideas to apply the concept to other areas.

In short LSIS - Life Science Information Service - on a daily basis crawls a list of essential news sources in the field of life sciences and indexes this content after applying a series of quality measures. You can traditionally serach from our search frontend OR save your searches once you are comfortable with the results. You can then give your ‘channel‘ an name and decide if you would like to get new articles matching your saved query pushed onto your email stack or subscribe to it via RSS-link and process it with all your other industry feeds in the feed reader of your choice. All this is completely for free and anonymous!

You can also browse a series of existing channels, which are preset saved searches of current life-science buzz-topics and subscribe to as many as you like via email or RSS.

Let’s say you are interested in

• New Drug Applications
• The company Merck Serono
• The Granulocyte-Colony Stimulating Factor
• Botox / Botulinum Toxin Type A

and whatever else you might want to monitor just save yourself a query and start being alerted on a daily basis - make your colleagues wonder what cool up-to-date industry guru you are.

Here is how you install PEAR on Mac OSX:

sudo mkdir /usr/local/temp;
sudo chmod -R 777 /usr/local/temp;
sudo mkdir /usr/local/share/pear;
sudo chmod -R 777 /usr/local/share/pear;
curl http://pear.php.net/go-pear | sudo php;

Set /usr/local as path prefix and install.

You should then be able to use pear, e.g.: pear help.

In order to install modules you also need a temp dir:

sudo mkdir /usr/local/temp;
sudo chmod 0777 /usr/local/temp/;

You can now install PHPUnit:

sudo pear channel-discover pear.phpunit.de;
sudo pear install phpunit/PHPUnit;

Have Fun!

Every old PHP4 application faces this question: Does it also run under a newer PHP5 version? Hopefully you have migrated or deprecated all your legacy stuff already… or at least have customers that understand the value of a proper relaunch and are also willing to pay for it.

To make some customer fossils run on a PHP5 host, we did the following dirty hacks:

• Set “AllowOverride All” in your Apache config in order to enable .htaccess files for runtime configuration.
• Copy your legacy app on your new php5 host.
• Place a .htaccess file in the directory containing something like this:

  php_flag register_globals on
  php_flag register_long_arrays on
  php_flag zend.ze1_compatibility_mode on
  php_flag short_open_tag on
  php_value auto_prepend_file "/home/web/my_legacy/_prepend.php"

  More info on configuration changes in php and list of ini-directives.

• Place a file called _prepend.php in the same directory and set path info accordingly:

  <?php
  // See also .htaccess file in this dir with more directives set for this site
  
  // Php4ify error reporting
  error_reporting(E_ERROR | E_WARNING | E_PARSE);
  
  // Add required include paths to some distant libs
  $path_arr = array();
  $path_arr[] = '/home/web/blah/libs/legacy';
  $path_arr[] = '/home/web/blah/libs/whatever';
  
  $path_str = implode(PATH_SEPARATOR, $path_arr);
  set_include_path( get_include_path() . PATH_SEPARATOR . $path_str);

This is indeed very very dirty and should only be considered as last-resort to make some legacy app runnable under php5 without having to do crazy search-and-replace orgies on old stuff.

As a development team we always run into situations where we have trouble setting up a proper development environment for each of the team members to get going or add new staff on the go. It annoyed me every time since it causes a lot of unnecessary communication and friction.

I often heard of virtualization but never actually played seriously with it. The idea is:

If we could have a virtual machine for every project that contains an equivalent environment like the production system, everybody working on it…

• … could just rely on his development environment by just starting the VM without having to set up anything half-baked themselves.
• … could use his favourite working environment OS, IDE and tools on which they are most comfortable and thus happy and productive.
• … could work on their own checked out working copy using version control.
• … could immedately see what they built refreshing the local browser or starting Unittests on the VM via ssh to check their dev increments.

We used http://www.virtualbox.org. A good starting point to get to know VirtualBox better and learn how to start your first virtual machine: https://help.ubuntu.com/community/VirtualBox

Our target was to be able to startup the development VM as guest system on any developers development machine being the host system, open a browser on the host (!) and call for example http://develop/ to see the webroot of the VM. Additionally we set up samba and ssh on the VM in order to have the webserver’s webroot on the VM available via the filesystem. In order to do that you need to…

• …start your VM with networking set to ‘Host interface’ instead of the default NAT. This is explained in detail on this page (sorry German) http://www.nwlab.net/tutorials/virtualbox/virtual-networking.html - for me it was tricky to get the guest machine available on the host and have internet access at the same time.
• …edit the hosts file (on OSX ’sudo nano /private/etc/hosts’ and reboot) on the development machines and add something like the following line: ‘192.168.56.101 develop’. To find out the IP enter ’sudo ifconfig’ (OSX/Linux) on your host system after you have started the VM. You will see aditional adapters set by virtualbox and the IP address.
• …configure /etc/samba/smb.conf on the VM, restart samba and connect (e.g. smb://develop/webroot). We check out a working copy of the applicaton under development directly onto the webroot and create a new PHP-Project there in our IDE. Update and commit directly from there.

---

If you search the web for ready-made VMs you find mostly VMware images. You can not run them directly in VirtualBox and need to convert them.

Under Linux you can convert the VMware image (.vmdk) into a VirtualBox image (.vdi) like this:

sudo apt-get install virtualbox-ose virtualbox-ose-guest-utils;
sudo apt-get install qemu;

qemu-img convert xxx.vmdk xxx.bin;
VBoxManage convertdd xxx.bin xxx.vdi

Install the required packages with apt-get install once. VBoxManage is part of VirtualBox. The last two lines do the conversion.

---

We ended up creating a fresh install from a Debian 5 netinstall iso. The iso-file can be mounted as CDROM on the creation of the new VM with VirtualBox. Receipes for setting up the appropriate LAMP environment with apt-get install can be found on the web. You only have to do it once. Save the state of your VM afterwards.

---

There are ways to generate a virtual machine from a physical server. Use Google to find receipes. I used http://www.partimage.org on a Debian Etch system with the live CDROM from http://www.sysresccd.org. This requires that you are able to umount your filesystem or rather boot into the live cd on the production/staging machine in order to generate the partimage.

You mount an external drive over the network or a usb harddrive. The partition (e.g. /dev/sda1) you would like to backup must be umounted. From the live cd you can see your partitions, including attached usb drives, with the ‘fdisk -l‘ command. Just mount the target (e.g. /mnt/usbdrive) and start partimage from the commandline. Dialogues guide you through the image creation.

---

In case you wonder what is meant by the ‘Host key’ to enter or leave a running VM with your mouse… it is the right (!) Strg-Button on your Keyboard.

---

I just installed Ubuntu Server on a VM from my MacBook. To have a usable keyboard once you logged on to the new VM, you must do the following in order to have a keymap including the pipe symbol, braces etc.:

• sudo apt-get install console-data; #to install the keymaps
• sudo loadkeys mac-macbook-de; #to set the keymap for German MacBook

Once you have done that, you can use your right Command-Key as ‘Alt-Gr-Key’ like on a PC keyboard. The pipe symbol is then typable with ‘Alt-Gr + >’, Braces and Brackets are typable via ‘Alt-Gr + 6,7,8,9′.

---

This is how you copy a virtual machine using VirtualBox tools:

$ VBoxManage clonevdi /Users/marco/MyMachine.vdi /Users/marco/MyMachine_copy.vdi
$ VBoxManage internalcommands setvdiuuid /Users/marco/MyMachine_copy.vdi

From an old post: To start out with XML-Schema this might be of interest to you:

XSD-Tutorial: http://www.liquid-technologies.com/XsdTutorial_01.aspx

Free graphical Tool: http://www.liquid-technologies.com/LiquidXMLStudio.aspx

[2009-06-27] Update: A very cool feature is the generation of a Schema, based on example-XML files you give Liquid XML Studio! I discovered this when I built a Schema that would not validate against my desired XML structure and I could not figure out why. I generated the XSD like this:

• Open one of your XML examples with Liquid XML Studio.
• Select from the menu “Tools / Infer XSD Schema”.
• You are asked for more examples. I did it with just one XML file.
• And bingo: You have your XSD.

As I did a diff of my handcraftet version of the XSD and the generated one, it revealed the reason for not validating nicely for me ;).

Cool tool, you can use with the 30-day trial licence.

I have just finished the book ‘Managing Humans: Biting and Humorous Tales of a Software Engineering Manager’ by Michael Lopp and I would like to recap the idea behind the 2 identified types of ploblem solvers on a development team. These are their characteristics:

• Incrementalist: They are driven by constantly making small forward increments. They are aware of available resources and the landscape in which they operate at any time. Since they know that there is no final solution, they are good brainstormers to come up with quick solutions. They love discussions and drive progress.

• Completionist: They need time to figure out the plan to analyse and solve a problem before they start moving in a direction. They apply a strategic vision to integrate their solution into the greater picture.  If a Completionist is quiet, is does not mean he has nothing to say. It is just unlikely for him to talk about something without a fully formed plan. After having thought all through, the Completionist knows exactly what to do.  It is the architect type of guy striving for a perfect longtime solution.

In the end both types like to get stuff done. The difference is just how they get there and that is exactly the point around which both regularly argue with one another.

If you think about your team and who shows tendencies towards one of the two types, how can this insight make your team communication and problem solving habits more effective? As a team lead you definitely need both types and it is your responsibility to engage both in a healthy discussion.

This is a simple example-snippet of a form with a dynamic add-row feature, done with jQuery. You can also submit the form and see the results. The form re-displays all entered values. You can extend it to max. 10 rows. Take a look at the source, there you will find all you need to know:

• Demo: dyn_form_rows.php
• Source: dyn_form_rows.phps

I love jQuery!

I am a fan of good receipes and checklists and just discovered the podcast “The Managing Software Development (MSD) Show” by James Edgell, which I highly recommend for all folks being responsible for IT-people and in the end for what they produce.

The value of your software development resources (people) consists of two things: their technical knowledge and their behaviour. The first can be developed by training and gained experience, the second is harder to change. And since everything is about bahaviour in people management, we also focus on it in terms of performance measurement.

James recommends the following:

• Identify important abstract behaviours (see following list).
• Measure the performance of every desired behaviour for each of your directs at regularly scheduled checkpoints. Scoring is from 1-5, where 1 is least demonstrated and 5 is most demonstrated. Add score corrections for plusses and minusses that are not covered by the behaviours in the list, e.g. for a rare talent or special industry knowledge no one else has.
• Set annual goals to improve on some of them. Goals should be ’smart’ (s=specific, m=measurable, a=attainable, t=timebound).
• Sum up the scores and order them by score. You now have a handy helper to make decisions regarding: bonus payment, promotion, layoffs.
  Divide the list in 4 sections from top to bottom:
  • 10% - your excellent people.
  • 20% - exceed expectations.
  • 60% - meet expectations.
  • 10% - need to improve.

Here are the behaviours:

• Strategic planning: Consideration of future needs, vision of the future.
• Maintained industry awareness: Latest trends, not only technical, understands customer business, evolution and lifecycles.
• Innovation: Brings in new ideas, continuous brainstorming, brings vitality to the organization.
• Builds and sustains relationships: Inside the team, the department, also builds those relationships actively outside the department and organization.
• Communicates effectively: Oral, written documentation and email, accurate to-the-point information or distraction.
• Leads and develops a team: Gets things done and drives the team, also motivates to do unpopular tasks.
• Enthusiasm: Does his things with high energy and enthusiasm.
• Assertiveness: Challenges the organization and the team to get the best possible outcome, does not settle with what is already there.
• Decisiveness: Stands by team decisions, solves conflicts quickly, does not undermine made decisions once they have been made.
• Clear and focussed thinking: Concentrates on what is relevant to make progress working on issues, is result oriented.
• Planning and organizing: How efective they organize their tasks and the team’s tasks.
• Productivity: Are they always on time, do they produce work of good quality, are they busy to get things done effectively.
• Customer focus: Mentality towards the customer.
• Integrity: Honesty, ethical thinking, are they trying to do the right things.

Thanks James, please give us more of that!